[Resolved]  ACT Fibernet — new installation was not done and for refund it's been around 2 months still no progress

Address:

Kukatpally Housing Board Colony, 171, Rd Number 1, K P H B Phase 1, Kukatpally, Hyderabad, Telangana 500072, Hyderabad, Telangana, 500072

I have requested for new connection on may-16th and i have paid for 1 month subscription cost around 700 (Sales man asked me to pay and take connection for 1 year) and the sales man said like will fix the connection in 3 days. Later i started calling them everyday for 2 to 3 times and they reply me every time like they will arrange technician or executive for connection fitting, but they did not. The same thing happening from the day 1 to till date, still no response from the team. Worst thing is, sales man is also not responding the calls. Even i have visited act office in kukatpally on 24th afternoon, i met one team lead, he said like he will take this case and fix the connection in 1 day and it's now 3 days. No response from team lead also. I have asked for refund my money they said for refund it will take 15 days. For fixing they said 3 days and for refund they are taking 15days. As i have waited for 12 days and how can i wait for my refund for 15 days again. For giving new connection they are taking 12+ days time, how act is no 1 internet service provide in the city.. Which is not at all good

Finally, i have asked for refund on may-23rd (Approximately) and contacted to airtel for new connections and they did in 3hrs and till now there is no issue with them.

The refund request was taken on may 23rd and they said it will be processed in 15 days. It's been close to 2 moths and no action from them. And in this period iam calling them for status, they say like will check with billing team and ask me to hold the call for some time, and i will be on hold for more then 10 min the the call will disconnect automatically. Like this i am almost facing mental tension to talk to the customer care people for my refund. So, even today i called them for 2 times and of no use.

I request you to please take an action on this act fibernet, hyderabad. And please do needful and punish them on late processing for new connections and as well as refund request also.

Below are the detail:
Enquiry no/prospect id:[protected]
Installation request: sr[protected]
Refund request: sr[protected]

Thank you.