ACT Fibernet — not responding properly and not providing proper information

Raja Sindhu

Address:

Nellore, Andhra Pradesh 524002

I have applied for new connection and made the payment for one month. It's almost 3 weeks completed. Still, I didn't get new connection. Even I didn't get any call from act team.

Sales person (Vijay) called me and gave the payment confirmation. After 3 weeks they are saying if you can take 6 months package then only we can provide you the new connection otherwise you won't get Act connection.

Act people not giving proper information to the customers.

I have asked for the refund. They are not giving confirmation for this also.

Regards,
Sindhuja

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customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2020

ACT Fibernet Customer Care's response Hi Raja,

This is not the experience we want you to have. Please share your contact number and city name. We will get in touch with you but this could take sometime considering the present scenario.

Regards,
ACT Fibernet

Verified Support

Apr 12, 2020

ACT Fibernet Customer Care's response Hi Raja,

We regret the inconvenience caused. Please share your contact number and city name. We will look into this but would like to keep you informed that it would take sometime considering the current situation.

Regards,
ACT Fibernet

May 12, 2020

Updated by Raja Sindhu Hi ACT Team,

Please find the details as below.

+91 [protected]
Mail Id: [protected]@gmail.com

Regards,
Raja

May 20, 2020

Updated by Raja Sindhu Still, I am not getting any response. I don't know why they are delaying my amount.

Please do the needful ASAP.

Regards,
Sindhuja

May 25, 2020

Updated by Raja Sindhu Act team not responding properly. Almost 2 months completed. Still, my money not credited into my account.

Regards,
Raja