[Resolved]  ACT Fibernet — refund and unethical behavior

Address:

560073

I had raised act broadband connection request with act on the 26th june and the payment was made through lazypay. After once day act called me to mention it was not feasible to get a connection and on the same day the refund request was initiated. Initiated emails and included their nodal officer in the email trail to refund the amount to the original mode of payment. I was told it will be processed in a day or two, but no measure has been taken and i am repeatedly getting reminders from lazy pay to clear the dues and threatening me this will impact my credit score. I have made several calls to act and their customer service is worst than third grade service. None of the agents including supervisors were not able to provide the solution till date.