Bhanzu — Cheated me financially

Student Name: C Dola Krishna
Class: 2nd Standard
Native: Tirupati
Batch: DMW-1721
Timing: 8pm to 9pm
Start Date: 11th Feb 2023
Number of classes attended: 20
Total Fees paid: Rs. 8000/-
Fees paid dates: 1st February 2023: Rs. 3000/-
5th March 2023: Rs. 2501/-
5th April 2023: Rs. 2501/-
Tickets raised: 20th april[protected]
13th September[protected] and 24082
Discontinuation reason:Unfortunately my kid, as he is from telugu background he was unable to understand the classes and not able to interact with the tutor due to language barrier. Hence, I raised this request and they said there was no solution. Then I decided to stop the classes. They said after 20 classes only we should drop. I followed that and forcibly made my kid sit in front of the mobile and tutor also noticed my struggle. Finally 20 classes got over. I and my kid's tutor raised the request and stopped the classes from April 1st onwards. After that my real struggle start to contact your team to get my refund approval. After many calls they approved my refund amount rs45000/- in the month of May 10th. But, till now(3 moths completed) amount is not credited to my SBI account, PBB KT Road branch. But fibe people making calls daily 3 to 5 times to pay the loan. And I got deducted penalty interest too. I am struggling alot sir. Your is not all responding well now. I made nearly 100 calls and mailed daily. No solution yet. As I am house wife I have to answerable to my family regarding this. Kindly resolve the issue. My CIBIL Score also effected due to NACH/ECS negative balance.
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Hello Customer,

Sorry for the inconvenience caused. Please drop an email at [protected]@fibe.in along with your customer id and the problem you are facing. We will definitely look into it and get back to you at the earliest.

Best,
Team Fibe.
ksl23's [Complaint's author] reply, Aug 21, 2023
I sent many mails to [email protected] but no response. Daily I am getting 10s of calls from your fibe regarding EMI. Many times I explained the same to your customer care even I am getting messages and calls.
My customer ID: 1429193580
We sincerely apologize for the inconvenience you've encountered in relation to your child's classes and the subsequent refund process. Your patience and understanding during this process are greatly appreciated. We are actively working to expedite the resolution of this issue and ensure that the refund is processed without further delay. Your feedback is vital in helping us improve our services and processes. Your satisfaction remains our utmost priority, and we are actively working towards a resolution.
ksl23's [Complaint's author] reply, Aug 24, 2023
Still I am getting calls and messages from FIBE. And my penal interest is deducted from my bank. I explained everything to your team. They are giving false statements. Now I am not in a position believe you.
Hi Mam/Sir, Kindly connect to me, maybe I can help you

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