Bhanzu — Cheated me financially

Student Name: C Dola Krishna
Class: 2nd Standard
Native: Tirupati
Batch: DMW-1721
Timing: 8pm to 9pm
Start Date: 11th Feb 2023
Number of classes attended: 20
Total Fees paid: Rs. 8000/-
Fees paid dates: 1st February 2023: Rs. 3000/-
5th March 2023: Rs. 2501/-
5th April 2023: Rs. 2501/-
Tickets raised: 20th april[protected]
13th September[protected] and 24082
Discontinuation reason:Unfortunately my kid, as he is from telugu background he was unable to understand the classes and not able to interact with the tutor due to language barrier. Hence, I raised this request and they said there was no solution. Then I decided to stop the classes. They said after 20 classes only we should drop. I followed that and forcibly made my kid sit in front of the mobile and tutor also noticed my struggle. Finally 20 classes got over. I and my kid's tutor raised the request and stopped the classes from April 1st onwards. After that my real struggle start to contact your team to get my refund approval. After many calls they approved my refund amount rs45000/- in the month of May 10th. But, till now(3 moths completed) amount is not credited to my SBI account, PBB KT Road branch. But fibe people making calls daily 3 to 5 times to pay the loan. And I got deducted penalty interest too. I am struggling alot sir. Your is not all responding well now. I made nearly 100 calls and mailed daily. No solution yet. As I am house wife I have to answerable to my family regarding this. Kindly resolve the issue. My CIBIL Score also effected due to NACH/ECS negative balance.