Bhanzu — Fraud no refund

I have join bhanzu for my daughter grad 2 paid $2000 australian about 1, 20, 000 indian.

They have changed my daughters class time without asking and did not resolved they change for 2 months now.upon requesting refund they do not answer phone or cal you back.

Can you advise how can i take this legal.

I ha e seen many reviews and so many peopls money been stuck. I will be raising it in australiam ombudsman so they get baned here. But i need to see how my money can be refunded.

Thanks
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I had a very bad experience with Bhanzu app. Their classes were not regular and i had to cancel the online Bhanzu classes once my kids regular classes started. Inspite of repeatedly requesting them to cancel the classes and stop cutting the emi they still continued to debit emi from my account. Lastly i had to submit a written application to the bank manager from disallowing the Bhanzu team from cutting money from my account.
Now they have resorted to threat and harassing my family with dire consequences.

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