Bhanzu — No response for discontinuing of coaching inspite of several communication

Website:Bhanzu

I had got mu daughter enrolled into Bhanzu classes in Feb 23. Since the company didn't respond I hired a physical teacher. I mailed Bhanzu to stop the subscription so they replied to observe the quality of class once and they will cancel after 2 months. So I decided to see it for some months. Due to pressure of school schedule and homework and tests etc I found that my daughter wasn't able to cope up. So I mailed Bhanzu for discontinuing multiple times and every time they promised the they are looking into the concern. It's been now close to 5 months and they are continuing to cut the subscription of 5000 per month inspite of not attending and my requests of Discontinuing the session. This is a serious act of indifference and fraud. Request my subscription be STOPPED asap.
Devesh Dubey
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We sincerely apologize for any inconvenience caused during your enrollment period. Your feedback is vital to us, and we deeply regret that your daughter had difficulty adjusting to the schedule due to school commitments. Our aim is always to provide a supportive learning environment. We have escalated your concern and our team is diligently working to resolve your issue at the earliest. Your feedback helps us improve our services for all our students. Thank you for sharing your experience.
We are pleased to inform you that your refund request has been approved, and a confirmation email has been dispatched. The refund process is scheduled to be initiated in March, and you can expect the amount to be credited to your source account accordingly. We appreciate your patience throughout this process. Should you have any more questions or require additional assistance, feel free to reach out. Thank you for your understanding and cooperation.

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