Bharatmatrimony — 3 month assisted-personalised service

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Bharat Matrimony site

Dear sir/ madam
I, prem have my sister's Angel Roopa profile (M5918017) created in Bharat Matrimony site. Have opted for 3 month assisted- personalised service on 6th January 2021, with the payment of Rs 15, 000/-. We choose this service, as we were assured for quality service with right kind of profile that matches my sister's criteria, if not the money will be refund.
Trusting this we optimistically moved forward, had Monicka ([protected]) as our relationship manager. She followed up with some profile till 10th February 2021 but nothing worked as per our criteria. We requested for suspension for a month due to lent season and emailed back to restart on 10th March. Due to Moncika falling sick and hospital admission, finally got the service re-initiated on 24th March, after which Monicka followed up with Bala's profile (M7833822) till 4th of April with an assurance that an arrangement for communication will be made. But unfortunately she falls sick, slowly Vinod ([protected]) a newly assigned relationship. After which we learnt that Bala had already declined. We were mislead till than thinking that Bala is gonna communicate. After several calls only two profile were sent on 14th April. After which I again don't get any responses on any of the profiles I had showed interest in last two months. So the outcome of the service is null, not one profile has communicated to us so far. So what more we have to look forward, as we don't see any signs of progress. So why pay and opt for such a service that has fake promises.
Finally, the assisted manager Mr. Krishna Murthy ([protected]) known for being busy in meeting 24/7 isn't available when we call neither returns back to the missed calls. Had promised to rework on the number of days but haven't received any email on this regard yet.
So now you understand why we are writing this email, we request u to cancel the service and return back the payment that was promised while take up the 3 month assisted- personalised service. Looking forward for quick and swift response.
Prem
[protected]