[Resolved]  Bharti Airtel — Account #[protected] closed in sept & airtel owes me rs.46, 105 since then

Dear airtel & airtel money team - bharti airtel owes me rs.46, 105 since sept 2015. After wasting about 3 weeks, they have not refunded it and have asked me to contact airtel money. Have already sent all the payment receipts, as cash payment was made. Backgrounder on the account & payments — the account was opened for my mother, who stays in varanasi. Since she travels, during the course o[censored]sage, we found the network coverage to be unsatisfactory. While she was abroad the phone usage was heavy, so i made extra buffer payment to ensure her services are not hampered at any point due to lack of funds. Upon her return we decided to port to vodafone and close the account. Please note — this matter has gone way beyond indecency and customer harassment. I do not want to ping ponged between airtel & airtel money. If you are unable to refund the money please let me know so that i can proceed with legal recourse. I don't want to make this unnecessarily difficult and time consuming process, but if there is no cooperation from airtel, i will be left with no choice. Thank you. Preeti