Bharti Airtel — Airtel 4G scam

Address:

Bangalore, Karnataka

I've been using an Airtel 4G LTE connection for 2+ years now in B'lore. My CPE B592 device abruptly stopped working one day, and I was struggling to use it all of January 2015. I made multiple calls to the Airtel helpdesk, and would get stock replies that the problem is being looked into. Ultimately they sent some engineer over, and he said the device needs to be replaced. There is no other option. I agreed to this, and on the helpdesk's and an Airtel showrooom executive's recommendation, I bought a ZTE device. The freaking device did not work after multiple attempts. I lost the 2, 000 rupees I initially paid to purchase the earlier device, and this new device for which I paid 3, 000 rupees also looks like going down the drain. Because Airtel, being the scamsters they are, do not refund anything. They only know to suck the blood out of you. Now these people are singing a new tune, and telling me that there's some network issue at my location, and it's gonna take 90 days to have this sorted. I've terminated the connection, and asked them to get back to me once the problem is sorted, if at all. I'm writing here so any potential new customers stay away from this scam. This is like a siren call to avoid, avoid, avoid this company like the plague. I really hope there's more competition in this sector, and new players like Google enter the Indian market so arrogant companies like Airtel bite the dust and become history.