[Resolved]  Bharti Airtel — Amount paid but not reflecting

Address:

Bhopal, Madhya Pradesh

Dear Sir, We have Bharti Airtel Broadband connection account no [protected] we had already made the payment of 6 months in Advance and that is the reason they gave us the connection. We had made the payment thru ICICI Cheque which has been credited on 4th June from the account. Only after which they initiated the connection. Now its been August and they have been asking us for the payment which we had already paid. No one is giving us proper replies. Every second day they block our Internet facility. We have been calling Airtel Customer Care and still they are not able to locate the payment. We need to know where is this fault...we have even heard from Customer care representatives that it is not their department need to drop a mail, which we already did, send Bank statement, done again, even hardcopy of bill submitted but still... no where this money is located...have no clue when we say that we would disconnect the connection...we got to know that they amount would not be refunded...this is so disappointing...we searched the plan and requested the information online thru Airtel website and received call from them and they had only sent the person to do the formalities but we now understood that it was a agency who had collected the stuff from us on Airtel behalf but customer care agent told us that it was and agent who take the leads from them and do the sales.Have been calling customer care again and again for the same but no update...also on the other hand we are receiving collection calls from them. Please check the records and want to know who shall we contact for this because...we airtel people are not able to locate the cheque amount credited from my bank to Bharti Airtel... Reagrds Poonam +91-[protected]