Bharti Airtel — complaint around my Landline/Broadband number: [protected] /// [protected].

Address:

New Delhi, Delhi

Hello I want to give a complaint around my Landline/Broadband number: [protected] /// [protected]. In the month of Feb 2014, I've an Internet broadband connection from Airtel and as per the prorata- I got my fist bill in the month of March for Rs 522/- which I paid on 17th march 2014 with my sister's credit card online to Airtel. Details of the Payment: - Date of payment -17th march Credit / Debit card number Bank Statement showing debit if applicable Transaction ID / Snapshot of transaction page-74766514076410499457157 However Airtel stated that they have not received the payment. I gave them all the necessary details like credit card number, transaction number etc. I again called the help desk and this time they have asked for credit card statement scan copy & aquirer number from the credit card company which I forwarded the same on 20/04/2014. The helpdesk person also stated that do not make the payment as firstly this issue needs to be resolved and later they disconnect my services. Now without using wifi, I have received 3 months bill for Rs 2846.10. I called them to stop my billing but they denied.I have been receiving threatening calls from Airtel collection department to pay the bill and they are using unethical language and even they have send executive at my place to retrieve the amount. I have already lodged a complaint @ [protected]@in.airtel.com ticket number (Qrc122041423044734313372) but resolution date is passed and I have not been contacted. Please look into the matter at urgency and we would not like to continue the services. If you can help in some way or the other to resolve my issue then i would appreciate. Best Regards Amarpal [protected] aman.s.[protected]@gmail.com