[Resolved]  Bharti Airtel — False billing

Mar 12, 2014

Updated by debaseesdas2 Dear Team, I have been using airtel mobile ([protected]) service since 2008 where in the bill plan was airtel advantage 99 with GPRS 199(Unlimited plan). But the bill plans were changed without any ki99nd of information to me which has resulted in heavy bill. 1:- The bill plan was AIRTEL ADVANTAGE 99 when i opted for the connection till the september (2011) billing cycle of 17th aug 2011 to 18thseptember. But suddenly airtel has changed the bill plan to Bajaj Allianz CUG plan without any intimation from 16th oct 2011 onwards. 2:- I had been using the 199/- GPRS unlimited plan since I opted for airtel mobile service in 2008. But on 8th Jan 2014 airtel changed the GPRS plan to 98/- (2gb)plan without any information. I came to know about the change in plan when I called up the call center around 10th feb to enquire whymy GPRS connection was not working. There also they informed that the internet usage has gone up to around Rs 8000/- so the net connection has been blocked. I have raised my query with call center person how the bill plan has been changed without any information and if my credit limit per billis 5000/- howcome the precent bill has gone upto 8864/-. I have been writing mails to airtel since 24th Feb 2014 butthey always revert as "we are looking into the matter and the same would take time.