[Resolved]  Bharti Airtel India — Getting bills without solving problem

Address:

Hyderabad, Andhra Pradesh

Dear sir,

This is satish, my details are

Mobile no-[protected]
email id: [email][protected]@gmail.com[/email]
address: H No 5-4-4/2/1

Near Raithu Bazar

Kamala Nagar Vanasthalipuram

Hyderabad500070
Telangana.

I want to register a complaint against airtel,

I am subscriber of airtel from last 4 years and i am having postpaid connection from last one year.
i got a bill[protected] on 19th june having bill amount of 3120rs/-
before paying that amount i got(to my alternate number-[protected]) call from one of
airtel representative(suma-[protected]) after some conversation

airtel representative : - sir pay 2700rs/-only instead of paying 3120rs/-
(suma-[protected])

Me : i need confirmation for this.

airtel representative : ok
(suma-[protected])

Me : i got confirmation mail for paying 2700rs/-only instead of paying 3120rs/-.
and i told her i pay this amount tomorrow at begumpet office and i will convert my postpaid into prepaid
immediately
airtel representative : sir pay me now 2700rs/- and it will take two days for updating 420rs/-.after that only you may convert
(suma-[protected]) sim to prepaid,

Me : i will pay this amount today, and also there is no postpaid bill for my sim from today, because i am not
interest to continue in postpaid so update that amount as early as posible.


airtel representative : sir after paying this amount you didn't get any postpaid bill until the bill updating, and after updating
(suma-[protected]) this amount you have convert this sim into prepaid.


I paid the amount through online, and after 3 days i went to kukatpally office at that they told me that you have a
pending amount of 420rs/- pay this to convert to prepaid,
immediately i made call to suma-[protected] ask her to about bill updating, she told me that it will take some
time, after updating your bill you have to come to begumpet office to change your sim postpaid to prepaid.

after paying 2700rs/- i am not using the sim([protected]), i think i didn't get the bill until 420rs/- has been updating.
but i am getting bills from September, and now the total bill amount is 1895rs/-,
in this bill of 1895rs/- the 420rs/- als included.(bill-nos::[protected],[protected],[protected],[protected]
Recently i went to begumet airtel office and they are told me to pay this amount for converting to prepaid,
and also i put mails to nodal officers and they also told me to pay total amount of 1895rs/- with out understanding the problem.


The main problem while i raised a thing that not to get bills and they accepted for this, then why they send me the bills without
using the sim, and they are not informed me that sir you will get the postpaid bill and you have to pay this amount(because while i
told them not to continue in postpaid, it is minimum responsibility to tell me that sir you will get postpaid bill),
and why should i have to pay this amount, and why they not updated the amount of 420rs/- till now,
with out updating this amount how can i convert my sim into prepaid,

{{ while i told not to get the bills she have to put in database that there is no postpaid bill for sim-[protected] until the previous
bill is updted, they are not doing this, they didn't have communication between them, so that i got this problem, not only now
i got before also but that time they solved it, so that i trust it.i am using airtel only for the name airtel, now there is no trust on
airtel.}}


if they update that amount then i will convert my sim into prepaid, so i can't get this bills,
without updating the bill(and i am not using the sim) they are sending me again bills as their wish and ask me to pay.

Even they are not responding properly, before paying the bills they are calling so many times after paying they are not responding to
us, and also not remembering the things what they offered to customers, they are unable to understand this problem,

I think at-least this time they understand my problem and solve it properly.

Thanks& Regards
Satish kammili.