[Resolved]  Bharti Airtel Limited — deficiency in services & unfair trade prctice

Address:

Lucknow, Uttar Pradesh

I, the undersigned hereby inform you that I have kept two post paid connections of Airtel, one is [protected] (Delhi) & other is [protected] (UP East). On dated-27.06.2015 a customer care executive called me at my UP east mobile no. [protected] and told me about airtel plan of Rs. 999/- subsequently I have allowed to your CCE for taking the new plan as above instead of old plain. After taking new plan from your CCE, your services was good for few days but from 30.06.2015 to still, I am suffering from a lot of problems like as call drop, network & internet problems from your side and in this regard I have already registered several complaints on dated-13.07.2015, (Service Reference no.[protected], 15.07.2015 (Reference no. 63232135,[protected] also discussed with your Company representatives such as Mr. Vinay, Ms. Ramya etc. but they have only registered the complaint(s) and assured me that within 24 or 48 hours the problems would be resolved. That on dated 13.07.2015 one of the executive Mr. Vinay told & assured me that due to high congestion in the network, connectivity problems still going on and we are trying to resolve your issues within 48 hours. But neither I have not got any kind of relief nor extricate above problems from you company/executives side and continuously harassed and aggrieved from your poorest services. Also on dated-15.07.2015 I have again called on no. 121 and discussed with one of the lady executive & senior supervisor Ms. Ramya for the same but she have again registered only complaint & falsely expressed their intensions that within 24 hours the network/internet problem etc. would be resolved. That last two weeks I am suffering from your poorest services but your company neither initiate any prompt steps or action nor given waiver for the same so that I hereby instruct to all the directors & executives of your company to resolve the above mentioned problems within one day and given Rs. 1500/- as waiver for poorest services as provided at my UP east mobile no. failing which definitely I will concentrate to initiate appropriate legal proceedings against your company, directors & executives in the competent court of Law or authorities. Yours truly Sobhagmal Rathor R/o. 5/118, Vinaykhand Gomtinagar, Lucknow. Uttar Pradesh Pin Code-226010 [protected] mail id-raman.[protected]@gmail.com