[Resolved] Bharti Airtel Ltd. — Mobile number porting issues | |
Dear Concerned, I have applied for MNP for my number [protected] from Tata Docomo(Andhra Post Paid) to Airtel (Kerala Pre-Paid). I have visited Airtel outlet at Kathrikadavu branch Kochin kerala and had submitted all the documents required for Porting and the lady over there said porting shall be done within 7 days from then i.e. by 15.02.2016, but there was no responce from them later again. One day i recieved a call from customer care of airtel for new connection and then i have explained him the same completely and later he asked me to watsapp me the documents or by mail and he shall get the porting done. i have very clearly informed him about the porting that it has to be ported to Airtel pre-paid KERALA for which he said he will take care. As said i have mailed all documents to him with mob no : [protected]. in between i have recieved SMS that verification is completed and porting is done please switch off and on bla bla. i have followed every thing but nothing happened. today the same person called me and said sir i should give sim card for you and i said im in kerala u arrange here. to my surprise he said he will speak with his boss and call me in 10 mins but he never called me back. Please get my porting done and get my no : [protected] num activated on or before 08.05.2016. That is a very important number for me, i cant loose it or get it blocked. Expecting positive reply from you soon. Was this information helpful? | |
Jan 2, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 15, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 5 March 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 15, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 5 March 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com Look forward to hearing from you. Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |
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This is with reference to your post dated 5 March 2016.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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