[Resolved]  Bharti Airtel Ltd. — Payment not received

Address:	400075
Website:	www.airtel.in

I ported my number from docomo to airtel thinking it has a better network but to my surprise it is a company that has pathetic customer service and cheats it's customers.

I tried to recharge my prepaid number through their website for amount rs 200/- on the 13/02/2016, but it showed as a failed transaction. I then re-tried to make another payment of rs 200/- which again failed. I have both the failed transaction emails from airtel, but to my surprise the company has deducted the amount from my credit card.

When i contacted the customer care immediately after the sms alert from my bank for amount deduction, i was informed that the amount will be refunded within 7-10 working days. It did not happen and again i called them back to inform them. I was again told that the complaint has now been lodged and the refund will take 10 working days since the transaction id's are still open.

As usual, refund didn't happen and then i had to escalate the matter to nodal officer who claimed that one of the transaction was successful on my mobile account and the other is an invalid transaction id. And that he cannot do anything. He was trying to prove that i'm lying even though i have proof (Credit card statements and airtel emails for failed transactions).

Last customer reference number conrc [protected], although there are a few more.

Almost 1 month plus, i now contacted the appellate officer who keeps me on hold for a long long time to research the issue and then informs me that he has escalated the matter further and i should get revert in 3-4 days time. The whole conversation took 35 mins which was a chargeable call.

Now after 4 days when i didn't get a call on the 08 april 2016, i called the appellate officer number just to find another officer who is unaware of the matter and puts me on hold. He comes back and says that due to technical problem he can't assist me and i will need to call back on monday, i.E. 11 april 2016. It seems i will be spending more money on calls just to recover the amount company owes me.

It is so annoying that a company like airtel is resorting to cheating customers just to fill their coffers.

Please help me.