[Resolved]  Bharti Airtel Ltd — Successful ERecharge on connection barred prepaid number and refund not received

Address:

Bangalore, Karnataka

I went abroad and didn't use my Airtel mobile [protected] for few days. I came back and saw Airtel SIM still showing service and on 30th April, 2014 I went ahead and recharged with Rs. 103 3G plan and Rs.50 talk time plan. I started using the service (accessed Facebook, checked mails and accessed browser) on the same day and dialed *123# and it showed Rs. 59.67 as balance but from next day onwards my iPhone was showing "No Service". I'm using this SIM from past 7 years. I wrote a email to Airtel 121 service and expressed my concern. They replied below response that, my number has been has been permanently stopped on 01-MAY-2014. My question is how come it accepted the ERecharge on 30th April, 2014 (see attachment of screenshot of sms received on the same day) and when it is about to be stopped next day?. And according to TRAI rules If, there is a balance of greater than Rs 20/- validity will be getting extended for Rs.20/30days as auto extension. My balance amount was clearly more than Rs.20, i.e. Rs. 59.67 as on 30th April, 2014. After few days, to my surprise my number was assigned to someone else. Very sad, anyway, I want my recharged amount back. "Email response from Airtel: [protected][protected][protected][protected] From: [protected]@in.airtel.com To: [protected]@gmail.com Date: Fri, May 9, 2014 at 12:41 PM Dear Shankarling Alandkar, This is with reference to your email expressing concern regarding the stoppage of your airtel mobile [protected].Your number has been permanently stopped on 01-MAY-2014, as there was no usage of your account for 90 days or no balance of greater than Rs 20/-. As per our policy, this leads to stoppage of the number.The below mentioned criteria are necessary to retain the number in active status and to avoid automatic deactivation:There should be Incoming, Outgoing calls, Video call, Outgoing SMS, Data and Value Added Service made within 90 days.If, there is a balance of greater than Rs 20/- validity will be getting extended for Rs.20/30days as auto extension.You can get the same number reactivated within grace period of 15 days from the date of disconnection by paying reactivation charge of Rs 20 at ARC(airtle relationship centre).Please find attached the details of airtel relationship centre for your reference.T Thank you for choosing airtel. Best Regards Ranganatha M Service Specialist"