Bharti Airtel — refund the amount

Dear sir, i have done a transaction of 10077 rupees to a fees deposit sbi account but the amount is not credited in sbi account and debited to airtel payments bank account. I gave all proofs to airtel customer care service and an email from sbi in which they said that they have settled the amount with airtel still airtel are not giving the amount to me. Kindly help me.
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