[Resolved] Bharti Airtel — Wrong Commitment

sehjaada

from Gwalior, Madhya Pradesh

Address:

Indore, Madhya Pradesh

Hello Sir/Madam I am Nikhil Dubey, behalf of Grenland Shelters Pvt. Ltd., We have Ported some numbers from reliance on the name of Greenland Shelters Pvt.Ltd. to Airtel in CUG Plan.At the time of porting those number i have communicated one of Airtel executive Mr. Ranjeet Thakur ([protected]), they committed us for plan of Rs 199.In this plan he committed 1000Mins (Local + National) + 100 SMS per day and also committed for calling will be charged according to seconds.But when i had called to customer care to confirm my plan they told me that my plan was Rs 199 but only 400 min(local + national) will provided to us. I have also doubt about he didnt create CUG yet because my no was ported on 27th Nov, 2014 & i got bill of Rs 204 for no [protected]. RelationShip number of our no is also different for Example: [protected]- [protected] [protected]- [protected] [protected]- [protected] Please look in to this matter, provide me proper solution as earliest..

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Aug 14, 2020

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jan 23, 2015

Updated by sehjaada Hello sir/Madam,

This is not the right attitude of Airtel coustmer Service towards their customer they didn't solve my problem yet even their Appellate officer, Nodal Officer & Airtel presence are not replying me for my mails.
I requesting you please look in to this matter & solve my problem as soon as possible.