[Resolved]  Bharti Axa — 2 wheeler insurance renewal issue

I was received below sms.
Dear jamesrajesh renew your 2 wheeler insurance policy for 1 year term @ 2654 call on [protected], bharti axa general insurance co ltd has requested payment for inr 2654.00 tap on the link below to pay https://payzapp.biz.hdfcbank.com/pnyVPGDO8

By clicking the link i have paid the money, i got acknowledgement for the money what i paid, but not received any insurance related info..
Then i checked the customer care they confirmed me within 24 hours everything will be sorted out..
Now i am typing this in 36th hour their were no improvements..
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Feb 6, 2020
Complaint marked as Resolved 
Better to avoid payzapp and barathi axa..
Bharti AXA customer support has been notified about the posted complaint.
Verified Support
Feb 03, 2020
Bharti AXA Customer Care's response
Dear James, we understand how inconvenient this could be and sincerely apologize for the same. Could you please share your policy number and contact details via message? It will help us address your concern on priority.
Feb 03, 2020
Updated by james rajesh
Existing policy no: 3005/rf[protected]/00/000(icici lombord)
Mob: [protected]
E-mail : [protected]@gmail.com
Feb 03, 2020
Updated by james rajesh
Attached image Fyr

Feb 05, 2020
Updated by james rajesh
@barathi axa customer care : Any update on my issue ..
Complaint comments 

Comments

I have made online payments on 29.10.2019.

No feedback.

No response to mail.

Visited office given written request.

But no response

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