Big Basket — Delivery not in time and no phone call to say we are going to be late

Address:	400078
Website:	BigBasket.com

Innovative Retail Concepts Pvt Ltd
Gala No: A3, Krishna Mill Compound
Sonapur Lane, Off LBS Marg
Bhandup West Mumbai - 78
Tel.: +[protected]
Thank you for your order at
BigBasket.com.
Order No: BMO[protected]
Your order will be delivered to this address:

Chetna Pandya, vasant prakash A wing flat 201,
off 7 bungalows,
opp. Amarnath Towers,
Vesava (Versova),
Mumbai - 400061
Phone Numbers: [protected]
Delivery slot: Wed 09 Mar 2016 between 07:00 am and 09:30 am

No phone No Delivery Waited till 9.45 am then called up They put me on hold came back after 6 min of wait ..tell me that it will be delivered by 10. 30 am This is not acceptable by anyone ..what kind of delivery service are they operating..just a sorry does not work and a 10 percent discount does not work for making me wait and most important not bothering to call and let me know the delivery is going to take more time.
At 10.20 am when the delivery boy came he said something went wrong with the van..this excuse I have heard before..I did not accept the delivery ..Most irresponsible and with no ethics is this COMPANY BIG BASKET.