[Resolved]  Big Bazaar — Misbehaviour at your Aditya Mall, Indirapuram, Ghaziabad Store

Dear Sir/Madam: Greetings. I am a regular visitor and a customer of Big Bazaar at different stores in Delhi - NCR and other parts of country for more than 10 years. I have found Big Bazaar a very comfortable place to shop with. This belief is now on shake. I visited Big Bazaar store at Aditya Mall, Indirapuram, Ghaziabd, UP on Wednesday June 11, 2014 evening. Together with many other items I also purchased 08 bottles of Mishrambu Nut Syrups (thandai etc.). The product was being sold with indeed an exciting offer: BUT 1 GET 1 FREE. I purchased four bottles of variant having MRP 235/- each. Two bottles of variant having MRP 245/- each and the remaining two bottles having MRP Rs. 255/- each. The total MRP of all the 8 bottles therefore becomes Rs. 1940/- (235 x 4 + 245 x 2 + 255 x 2). And the price after applying the offer of Buy 1 Get 1 Free the sale price obviously becomes half of it, that is Rs. 970.00; as all the variants were purchased in pairs. But to my surprise the price charged was Rs. 1000/- instead of Rs. 970/-. I discussed the discrepancy with the salesman on the Bill Desk; he directed me to the Customer Care Desk. I then visited the Desk suggested. After having discussed the matter with the Officer at the Customer Care Desk, I was assured to get the refund of Rs. 30/-. I then submitted my suggestion to kindly improve the Billing Procedure so as this discrepancy may not arise further to any customer. (Please note that this kind of discrepancy in Big Bazaar billing procedures is not uncommon; I myself had to visit the Customer Care Desk for the similar reasons almost every time I visit the store.) It was the time when the Officer at the Customer Care Desk started misbehaving - saying that "YOU DO NOT UNDERSATNS BILING OF STORES - OUR PROCEDURE is 100% CORRECT and YOU are ABSOLUTELY WRONG" However, it is important to mention that the voice of the Officer were rather polite while the message was not. I argued - If the procedure is correct then why are you refunding the money!!! He was not having any answer to it and then he suddenly became very arrogant and started saying that PEOPLE HERE DO NOT KNOW SHOPPING etc. Probably I need not to explain the seen further. But I had to say once that if you do not behave - I will have to call the Police. But I did not took this option and preferred to leave the store and to make a complaint through this channel. I sincerely hope that STORE will take this feedback seriously and take necessary action accordingly. I stay very close to Aditya Mall and assure you for my full co-operation. With warm regards and I look forward hearing from you soon. Yours - Dr. Gagan Gupta, Ghaziabad. Email: [protected]@gmail.com; Phones: [protected] and [protected].