Bigbasket.com — Bb wallet

Address:

2051/160 ganeshpura trinagar delhi 110035

I added 5000 rs gv in my bb wallet which i purchase from amazon @5% discount i buy that gv for rs 4750 after i add in my wallet after sometime they cancel my order and close my account saying you purchase in bulk when i contact them to get my money back they denied and did not return my money i say plz activate my account for 2 days i used my money and after they again close my account or simply refund me that amount in my bank but they say we cannot refund you your money and i say them you cannot take my money if you do i complaint in consumer forum they say do what ever you want we can not refund so plz take some legal action and help me to get my money back i have bill for purchase that gv and my account also have a transaction showing the purchase of gv on coustomer care i talk to prashanti aisha and pankaj floor supervisor of bigbasket i mailed 5 times but didnot get any revert i only need my money back and i accept my mistake that i purchase in bulk but for my neighbour and family and friend we cannot resell that products and if you want you can check with delivery boy i didnot have any shop i always at my home and accept delivery myself