Bigbasket.com — big basket not returning the money for my cancelled order

Address:

560016

I have order from bigbasket.com on[protected] my order id is order id: mbo[protected]. I have attached order details also.

Money is debited from my account rs 1217.38. I have attached transaction details from hdfc bank internet banking.

1) big basket refused to give the money back & they have no details on there platform.
2) big basket customer care number is never reachable[protected] to resolve this issue.
3) i also tried to other big basket number used by delivery boys +[protected] but they are telling to settle the dispute with hdfc bank, but bank transaction clearly shows money debited to payubigbasketcom, which big basket should have record for.

I need my money back rs 1217.38, i have to cancel my order as there is no guarantee big basket provided for my refund & they are not even acknowledging that they received money.