Bigbasket.com — Excess billing

Address:	560103
Website:	www.bigbasket.com

It was supposed to be my first experience with big basket but i can assure you this will be the last as well due to the terrible customer service mindset your company has displayed.

I placed an order on 14th june??? 16 for items to be delivered on 15th june??? 16 between 7:30 am to 9 am. Order number bbfo[protected] with the bill amount of rs1865/-

I received the order as promised on the said date and time. Bill had an option to pay rs1200/- as food coupons and the rest as cash.

Hence i paid the delivery man 1200 worth coupons and asked him to deduct the balance amount on my citibank card.

After an hour i realized the delivery man billed me rs 1865 on my card and also carried the 1200 worth of coupons.

I immediately called the call center at 9:43 am on 15th june and asked them to contact the delivery person and have him return the sodexo coupons. I was told his phone was not reachable and i will receive a back within 15 mins. I waited the entire day and did not receive any call from the customer service department.

I called back on 16th june at 9:30 am. I asked if a ticket was logged with my issue. The person said the delivery man was not carrying his phone and hence he could not be reached on 15th june. Blatant lies coz the delivery man used the phone for the billing procedure. The call center person said the server is slow and hence offered me a callback from the responsible department within 15 mins. I waited till 3:30 pm and there was no call.

I called back the call center at 3:45 pm and the person on the line said the backend team is working on the case and he again offered me a callback within 15 mins to which i resisted and asked for a supervisor.

The supervisor who spoke to me said the amount was credited to my account and i could use it for the next transaction with big basket. Its been 2 hours and i don??? T see anything reflecting on my account yet.

Today after 3 days big basket says the delivery person has returned the food coupons which is a total blasphemy.