Bigbasket.com — money not refunded of failed transaction from bigbasket

Address:

Pune, Maharashtra, 411045

On 3 february 2019 i placed an order of some grocery items on the online grocery shop of bigbasket company on website www.bigbasket.com. i was requested to make payment for the same using online mode or cash on delivery mode. I chose to pay by online mode so i opted for internet banking from online payment mode using state bank of india internet banking. The site was redirected to payment gate way of sbi where i put my credentials and i got massage from sbi for otp i followed the procedure and i got massage from the bank that your transaction with bigbasket is succeful with reference no. [protected]igafi ehwv9 transfer to 459 with transaction amount of rupees 627.00. The page was again redirected to the website of bigbasket where i saw the massage that your transaction is failed. And i was again requested to make the payment.
I thought that i will get that money back. I again made the transaction of the same amount and this time my transaction was successful.

But i was still waiting for my money which was debited from my bank account during failed transaction.

Pl. Help me to resolve this issue. Looking forward for your kind help
Thanking you