[Resolved]  Bigbasket.com — no refund into my bank account

Address:

600092

Bb made me do a double payment on an order. As the online payment was 'unsuccessful', i paid for the order by cash the next day when the order was delivered. Meanwhile my bank account was debited, and bank confirmed that the payment to merchant was successful. And i have to take it up with the merchant for refund. Bb has acknowledged the double payment and has sent an email mentioning refund to my source account in 7-9 bank working days. It has been one month and still i have not received the money! Calls and emails do not elicit any response. Pathetic customer service!