[Resolved] Bigbasket.com — product not delivered in an office address

dasu.rkm

from Midnapore, West Bengal

Address:

560071

I have ordered one product which should be delivered on 7th February between 1 PM to 2 PM. The address was an Office address. As we all know for an office address the product should be delivered on or before 5 PM or else office will be closed. They have clearly mention that our delivery slot is between 1PM to 2PM. But it is not delivered.

Name of the receiver :- Anisha Datta
Email ID:- [protected]@gmail.com
Order Number :- DSJ-MBO[protected]

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Mar 6, 2019

Complaint marked as Resolved

They Have refunded the amount

BigBasket.com customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2019

BigBasket.com Customer Care's response We tried reaching the customer on the registered number at 7:30pm on 8th Feb 2019. Customer requested to call after one hour called customer at 8:30pm same day but no response. We request you to check with customer as the order is canceled as the product was not available with the vendor and customer has already used the amount that was refunded for another order.