[Resolved] Bigbasket.com — wallet refund amount not credited into my source account | |||
Bbdaily ran a promotion of free bag in the month of jan-feb. Though i had subscribed on jan 4th, i have not received the same though my friends and neighbours who subscribed much later received it. My multiple followups with customer department including floor supervisors is utter waste as they are all useless bunch of folks. Out of disappointment i had asked bbdaily to refund the balance amount of inr 894 on 15th feb 2019 in my wallet as i did not want to avail their service any longer. Here is the refund request details: Bbdaily refund request id: rvmhoc22vz initiated on 15 feb 2019. Transaction id: jqhge4gj Today is march 1, 2019 and i have not received the amount yet in my source account which is paytm (Attached snapshot of transaction). I have been following up with them since 10 days. Initially the executives denied to take a complaint citing the reason that it will take 7-9 working days for the amount to be credited. Now after the time has elasped, they have taken up the complaint but have done nothing from their end. Everytime i call up the customer care, i had to repeat the entire history and i get one standard response: "i have escalated the matter and you will receive call back from our backend team" though no one calls back. Bb has changed the meaning of escalation in india!! Was this information helpful? | |||
Mar 7, 2019 Complaint marked as Resolved Both of my issues were resolved by BigBasket PR escalation team. My refund amount got created into source account and also they delivered the bag overnight. Looks like the customer executive department for BBDaily is ineffective while the rest of the team are still doing their best!!! BigBasket.com customer support has been notified about the posted complaint. Verified Support Mar 02, 2019 BigBasket.com Customer Care's response Very sorry for this experience. Could you please help us with your registered number we'll check and assist you. We're unable to retrieve your order details with your name.
Verified Support Mar 03, 2019 BigBasket.com Customer Care's response As discussed, the bag will be delivered with in 48hrs. Hope our team has address the issue.
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My Bigbasket refund money has not been credited to my account after 48 hours asthey promised while cancelling the order due to change of address. No proper response from customer service. I have been regular customer for 5 years and been buying every month provisions from them. Really fed-up. It's a big amount and getting worried.
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