Bigbasket.com — invalid gift voucher issued

Customer - [protected]@gmail.com

I received gift voucher worth rs 250 but when i tried to redeem it on order message shows invalid voucher, i contacted customer care thrice in an hour and each call was put on hold for more than 10 min but after that it was disconnected. I also sent an email regarding the issue.

Extremely poor customer service.
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Due to I was on very urgent call could not pick up call, Delivery person didn't approach for second call and after talking to customer care immediately they postponed order for 24 hours . That's so disappointing . There is no proper management and communication between delivery person and customer care of big basket.Its really very very bad.

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