[Resolved] Bigbasket.com — rotten products

Jia00

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700060

Mkofvo[protected] the most disgusting app i have ever seen i have never expected that the product which i will receive will be soo much disgusting this is a fake app nothing real they provide my 1600rs got totally wasted neither i have received my cashback after applying the promo code welcomebb wt the hell this app is doing i am not understanding the buns i have received were smelling like yakk there was a surf smell coming rm it not at all fresh the tomatoes i had ordered were so much rippen that i even can't restore them the broccoli is so small in size i have requested for the replacement of the order the size of the potatoes re so huge like u people are # or wt the the hell will i do with so much huge potatoes nd why the hell till now i have not received my cashback reply to my mail fast or else i have to file an fir against this app nd will surely complaint in consumer forum about all this i[censored] re not willing to provide us fresh product then don't make the delivery at least don't deliver rotten products

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Mar 31, 2019

Complaint marked as Resolved

BigBasket.com customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2019

BigBasket.com Customer Care's response As discussed, we regret to inform you that we will not be able to credit the voucher cash back. As per the T&C it should be your first transaction from paytm in Bigbasket. However as you have highlighted the quality issue. We have processed the refund as per our quality Guarantee refund policy. We will have the feedback shared.