Billdesk — amount deducted from bank but not credited to pgvcl merchant

Address:

Rajkot, Gujarat

I have used your service to pay my electricity bill from pgvcl gujarat - bill desk - bank

There was no third party service used.
Amount get deducted from bank but its not get credited to pgvcl merchant

Pgvcl payment ref. No. : [protected]
Bank ref. No. :[protected]
Date : 21 nov 2019

I have made inquiry to both bank and pgvcl with valid proofs and bank slip.
- bank said amount get deducted correctly, there is no issue on our side.
- pgvcl said amount did not credited to us. Contact bank.

Both are blaming to each other.