Billdesk — ap eamcet 2019 amount transactions

Sir i have paid ap eamcet2019 counselling fee but it showing i have not paid and my money gone and it was showing i have not paid. I want my money back or else pls take the transaction successful and make the receipt. Pls make my money refunded soon because we are poor family and i have paid money so difficulty. Hence sir pls make my problem succesful and resolve it soon