[Resolved] Billdesk — lic premium : money debited from my bank account but transaction declined at billdesk

sdate10

from Talegaon Dabhade, Maharashtra

Address:	411027
Website:	LICIndia.com

I have paid LIC policy premium through online payment gateway of LIC - BillDesk from www.LICINDIA.com
premium of 2 policies amounting Rs. 14008 was cut through ICICI Netbanking.
Refer ICICI Transaction ID [protected] dated Jul, 15, 2019 at 10:34 hours

Payment was successful from ICICI however message from Billdesk appeared as 'your request cannot be processed'. Hence premium receipt didn't generate. Request billdesk to look into this issue at the earliest and arrange to refund the money.

Name - S. A Date
phone : [protected]
amount Rs. 14008
email [protected]@gmail.com

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Jul 16, 2019

Complaint marked as Resolved

The complaint is acted upon. At present not sure whether billdesk or LIC did the corrective action, but the request is now processed. Instead of money refund to my bank account, the LIC premium is accepted and receipt generated. Thanks for the help.

BillDesk customer support has been notified about the posted complaint.