Billdesk — payment deducted from bank a/c but not credited to vodafone prepaid mobile a/c

subhasissa

from Kolkata, West Bengal

Address:	Hooghly, West Bengal, 712203
Website:	shop.vodafone.in/shop/prepaid/easy-online-recharge.jsp

I have made payment to vodafone on 02/08/2018 at around 21:50 hrs for online recharge to prepaid mobile no:[protected] through axis bank, serampore branch, internet banking of rs. 458/= & debited from my bank account accordingly.
After transaction the following message have been displayed on the screen:
"vodafone india (With logo of vodafone india)
Hello!
Looks like the transaction status is pending at bank end. Please wait for 1 hour before transacting again.
Transaction id: nuti[protected]"
But till time, the amount of rs.458/= is neither credited to the said mobile no. A/c nor credited to the bank account.
Kindly confirm whether the above amount is received & transferred to vodafone prepaid mobile a/c or not

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BillDesk customer support has been notified about the posted complaint.

Aug 04, 2018

Updated by subhasissa Transaction id: nuti[protected]" till time, the amount of rs.458/= is neither credited to that prepaid mobile no. A/c nor credited back to the bank account. I am very much worried because two days have already been passed.

Aug 06, 2018

Updated by subhasissa COMPLAINT ID: 2037113 DT.02/08/18. Three(3) days have already been passed. you have told that to wait for two or three working days. But still the matter is not resolved. pl. credit back the amount of Rs.458/- to my bank account.

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Comments

Axis Bank Customer Care

from Pune, Maharashtra

Hi, thank you for reaching out. Please refer to this link: https://application.axisbank.co.in/webforms/axis-support/issues/FraudDispute-Disp-ccdcsa.aspx to report the disputed transaction. Regards, Team Axis Bank

subhasissa's [Complaint's author] reply, Aug 4, 2018

Transaction id: nuti6543437787" till time, the amount of rs.458/= is neither credited to that prepaid mobile no. A/c nor credited back to the bank account. I am very much worried because two days have already been passed.

[email protected]

from Kolkata, West Bengal

I have a transaction towards payment of SBI credit card on 4/8/2018, Money deducted from my UBI account but receipt not generated, I am not in a position to know whether transaction was successful or not. I have mail to [protected]@bildesk.com but yet to get any response. Transaction ID SBICARD/[protected].