Biovea India Complaints & Reviews

My order NO. 19056540 ordered on 26th april was cancelled on 28th april, I was told that my card was not charged by the company people, but when I told them that my card was charged, I was told that the amount would be refunded very soon, but the amount was not refunded, now these people are giving different excuses and false promises, but they are not refunding my money.

I placed an order for the product PREGNENOLONE 50mg in Biovea India on Jul 30 Order no: 15308251. Received confirmation that the product was shipped in ordinary post. But the product was not delivered to me even after 15 days as mentioned in their web site. So I logged a complaint to track the shippment as they couldn't track, they refunded the amount back to my account asking me to place a new order. I again placed a new order for the same product on Aug 23 order no: 15584888. and immediately mailed to the customer support requesting them to courier the product and courier charges will be payed by us. But they refused to do so and shipped the product in ordinary post only. Till now I haven't received the product. Please help me receiving my product.

Biovea - for all practical purposes, it is a large MNC operating all over the world. That is all good to hear & know. However, beware of being lugged with unforeseen & unfair charges, they call 'Customs Declaration', that needs to be paid at the door, whilst collecting the parcel (oh, by the way, it took that parcel nearly a WHOLE MONTH to arrive at my door !!), from the postman. My question to Biovea is : Why was I NOT made aware that I would be expected to pay that 756.00 INR at the door, when I was placing my order (which was 'shipped' free of cost, for having ordered products worth more than 1999.00 INR) ??? Do you consider this professional ? I am not being difficult and I understand that some things need to be sourced from elsewhere than India, however what would it take a large MNC like Biovea, to inform the poor customer of this small detail ? Shameful, on two counts : 1. The parcel took a whole month to arrive (when the replies from the customer support kept repeating that they NEVER take more than 20 days !!). 2. The undeclared charges that you feel the need to dump on your unsuspecting customer ( I have attached a photo of the supposed declaration form). You have, for sure, lost me as your customer (unless you explain your absolutely abhorrent business model/practice to me). I also hope my comment here would make many think twice (or even thrice) before ordering from your website. Best wishes, NOT ! -Charu. Order Number :[protected]organic chia seeds).

Biovea =has not credited any amount in my account though they sent a mail that they have credited.But till date i didn't got any? below is the mail they sent.

Dear Mr. Deepak

Thank you for your email.

We apologise that you have not received your package. We are refunding your order amount back to your Card. You can use this refund to place a new order on our site.
We apologise again for the delay.

Kind regards,

BIOVEA Customer Support


Subject: Order Status

SUBJECT: Order Status
NAME: Deepak
ORDER NUMBER: 13781140
MESSAGE: i purchased on March 21, 2013. Still i didn't receive my product. How can a track my item ?

I Had ordered MACA Capsules from the BIOVEA website but its still not be delivered its about a month now and not getting any revert from them the only contact detail they have is e-mail and i am not getting any reply from them and the money has been deducted long time back order no. 13953501 i have sent them so many mails but i am not getting and satisfactory reply from them so i dont know when i will receive my product and if they cant i want my money back please help what needs to be done.

I have ordered a medicine from BIOVEA on 9th of April 2013.Generally after booking they send a confirmation mail of ordered in ones's mail box which i haven't received yet (I have checked both in Inbox and Spam folder).Now when I am asking them to cancel and refund my order they are not bother to reply a single mail,as mail is the only option to contact them............. repeatedly I have been sending mails,I have send around 30 -35 mails........but they hardly reply and does not mention anything about the cancellation and refund of my order....................So I thought of informing this to the Consumer Complaints Forum so that they cancel and refund my money asap


Order no.13993867


Regards.
Proloy Biswas