Blue Dart Express — Delivery service in kohima

Address:

797001

The customer care executive,
Much have been said and complained about in social platforms about the horrible delivery provided by bluedart kohima branch but no such action, or visible changes have been made.
I have ordered some items from lenskart which have been sent through bluedart. I received a message asking me to come collect it from the main office, kohima.
If it is a delivery service, why isnt it delivering the items to the address given?
The other courier companies here, like aramex delivers it to our doorsteps.
The delivery address provided on the said package is one of the easiest locations to deliver to.
Highly disappointed with the service here.
I am sure you may have received enormous amount of complaints from customers or victims if i have to put it that way. And nothing has been done.
I am still to receive my package at my doorstep.
We are not ignorant and i am on the verge of filing a lawsuit against this branch.

Regards,
A concerned citizen of kohima.