Blue Dart Express — harsh reply by the courier boy

Website:

lifestylestores.com

Hello
I am from Visakapatnam, Andhra Pradesh. I have ordered for a product on Lifestyles.com on 31st December, 2017 which has been sent through Bluedart Courier. The Bluedart courier man named Venkatesh has called from Anakapalli yesterday in the afternoon around 2pm and has asked me to come to an entirely different to collect the ordered while the order I have placed for is an Home Delivery. I even paid the amount online through paytm. I tried asking him why I have to go there to collect the order because he kept on saying that there is no service in our area and he was arguing with me stating that I had not placed an order with him directly so I have no right to question him. He also stated that he has no connection or obligation with this order. Today I tried to contact him to gather information as to whether the product has been returned or not and he has literally talked non sense over the phone. I just cut the call and my father has called him back to ask the reason for his reaction and he started talking non sense again and he started scolding my dad too. He again made a third person call and he was like, come lets meet and fight and solve this problem. Finally, I just would like to file a complaint with the Police regarding this against your employee. This is not the way you talk to your customers. This is not the way you answer to your customers. I always tried calling you on the numbers given in the website but all the numbers were either not reachable or wrong numbers. So I kindly request you to take an action against that person immediately or else I will have to take action legally.

Thank you

My Order Num: [protected]