Blue Dart Express Limited — Shipment not delivered | |||
I had a delivery of my ICICI bank debit card through Blue dart Courier services and when they came to deliver I was not at home. I had scheduled a delivery on 4th-September-2014 and after taking a day off from work and following up several times with the customer service team I was told at the end of the day that the card could not be delivered and I had to book another appointment. I did so on Saturday 6th-September-2014 for the first half and as expected the delivery did not happen even after repeated following up with customer service who assured me that it would be coming anytime now. I have a urgent medical appointment for the 2nd half and after calling Blue Dart for the nth time they said wait till 6:00 PM. This kind of service is unacceptable from a brand like them and I am thoroughly pissed off with them. I have registered a complaint with complain number 309779 but I do not know even if that would be of any use. Ultimately I have asked them to cancel the shipment and I shall approach ICICI Bank for a reissue. I have suffered immense monetary loss and defaulted on several commitments for the same. Nilanjan [protected] navi Mumbai Was this information helpful? | |||
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Blue Dart Express customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Mr. Singha,
We are sorry to hear about your concern. We have made a note of your contact number. Our official will contact you.
Regards,
ICICI Bank Customer Service Team
We are sorry to hear about your concern. We have made a note of your contact number. Our official will contact you.
Regards,
ICICI Bank Customer Service Team
My Waybill No. [protected], Reference No. [protected] shipment is not delivered. There is no call from Blue Dart on my phone number and alternate number. Shipment was not delivered on 11th Sept 14 and status was : Need Department Name/Extention Number. Same happened on 12th Sept 14 with same status but they never called me.
I received another shipment on 11th Sept 14 at same address but the other shipment was not delivered and they need extension number. I don't know for what they needed office extension number when I have already given my phone and alternate number. Blue Dart never called me on that number and update irrelevant status on their portal.
The shipment was very urgent but their bad service really put me in trouble.
I received another shipment on 11th Sept 14 at same address but the other shipment was not delivered and they need extension number. I don't know for what they needed office extension number when I have already given my phone and alternate number. Blue Dart never called me on that number and update irrelevant status on their portal.
The shipment was very urgent but their bad service really put me in trouble.
There was an important document which needed to be delivered
here on 26th September and thats the only reason I opted for Bluedart Service.
I am still waiting in my office for them to deliver. I am waiting for the last 2 days. The promised date of delivery was 25. Its 26th now, no delivery person had called me, no emails in this regard.
This is affecting me very badly
Customer care number is useless. Keeps on saying that all
executives are busy, and no reply. Earlier during the day I was promised by an
executive that my shipment will be expedited. No update after that.
Really pathetic irresponsible service and people.
here on 26th September and thats the only reason I opted for Bluedart Service.
I am still waiting in my office for them to deliver. I am waiting for the last 2 days. The promised date of delivery was 25. Its 26th now, no delivery person had called me, no emails in this regard.
This is affecting me very badly
Customer care number is useless. Keeps on saying that all
executives are busy, and no reply. Earlier during the day I was promised by an
executive that my shipment will be expedited. No update after that.
Really pathetic irresponsible service and people.
Dear Bluedart team,
I was about to receive a courier from Snapdeal which was on COD Basis. When the parcel was not delivered at the designated time period, I tracked the same and found that the status was given as "C'Nee Shifted From The Given Address".
I then tried to contact the Bluedart Jamshedpur warehouse office. After repetitive calling for 2 days the representative answered the phone after 15:00 Hrs on 12/12/2014. I enquired why the status of the shippment being shown like this, to which he replied that I may have shifted from the mailing address. I told him that I was not available at home since I was working and the delivery person has not even contacted nor have left a "missed you note". How come the Bluedart Jamshedpur Team has come to this conclusion without even contacting?
The Person assured me that the shipment was still with them and they will deliver the same tomorrow i.e. 13/12/2104 and I have also given my another alternate phone number to contact while delivering the parcel. When I have received no calls from them, I once again contacted them @15:00 Hrs (13/12/2014) and the representative told me that the parcel was returned to the shipper.
It is really shocking that I have faced such a scenario from such a reputed Courier company in India.
The Bludart Warehouse division and its representative are very careless and irresponsible in delivery of goods.
Upon any enquiry, nobody picks up the phone at their end and any complaints are taken very lightly and with indifference.
Kindly take necessary actions for the above mentioned case and revert what action has been taken. We have also raised complaint with Snapdeal for the same since this case is happening 2nd time in a row.
We suggest you to kindly select your Warehouse division representatives carefully since we have never ever faced such type of irresponsibility from the Bluedart Bistupur Office.
I was about to receive a courier from Snapdeal which was on COD Basis. When the parcel was not delivered at the designated time period, I tracked the same and found that the status was given as "C'Nee Shifted From The Given Address".
I then tried to contact the Bluedart Jamshedpur warehouse office. After repetitive calling for 2 days the representative answered the phone after 15:00 Hrs on 12/12/2014. I enquired why the status of the shippment being shown like this, to which he replied that I may have shifted from the mailing address. I told him that I was not available at home since I was working and the delivery person has not even contacted nor have left a "missed you note". How come the Bluedart Jamshedpur Team has come to this conclusion without even contacting?
The Person assured me that the shipment was still with them and they will deliver the same tomorrow i.e. 13/12/2104 and I have also given my another alternate phone number to contact while delivering the parcel. When I have received no calls from them, I once again contacted them @15:00 Hrs (13/12/2014) and the representative told me that the parcel was returned to the shipper.
It is really shocking that I have faced such a scenario from such a reputed Courier company in India.
The Bludart Warehouse division and its representative are very careless and irresponsible in delivery of goods.
Upon any enquiry, nobody picks up the phone at their end and any complaints are taken very lightly and with indifference.
Kindly take necessary actions for the above mentioned case and revert what action has been taken. We have also raised complaint with Snapdeal for the same since this case is happening 2nd time in a row.
We suggest you to kindly select your Warehouse division representatives carefully since we have never ever faced such type of irresponsibility from the Bluedart Bistupur Office.
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My complaint about dispatch.my shipment has been received to secunderabad bluedart office last 4 days back but I didn't got the parcel yet.when I see the status its showing address not found.I stay in Begumpet CI quarters and its well know area.
I'm wondering why the status is like that.its clearly states that the delivery boy didn't visited my place.
He didn't even call me
I visited secunderabad bluedart office they said they will dispatch today at any cost but I didn't got yet.
When I try to call those people they never pick.
I'M VERY UNHAPPY WITH THE BLUE DART SERVICES AND WILL NEVER USE THEM AND WILL TELL MY FRIENDS NOT TO USE.
I Hope u will take necessary action and give feedback to me to continue ur services.