Blue Dart Express — not received my consignment waybill no [protected]

Address:	560040
Website:	BLUEDART

This to bring your notice that we have not received our consignment (Containing passport cover) way bill no [protected]. On 2nd october my wife has received an email from passport authority stating that they have couriered the passport cover & shared the way bill number. Once i track the consignment to my shock it was delivered, (Received my mr suresh), when i started search for mr suresh, by name no one exists in our apartment, confirmed from landlord. Given complain to bluedart customer care, but till today no call/intimation from them, yesterday spoke with mr rohit cc executive, he assured me that within 24hrs they will sort it out, but no call/intimation. After that i only called to bluedart cc, cc executive forgot the name, she assured me by 3pm tomorrow they will sort the matter. When i asked them how can your delivery guy is so negligent, he could have call me before handing over it to some1, she replied mobile no was not mentioned, ok no issue, then i asked he would have taken the receivers id/phone no etc etc, they can track mr suresh from that, it seems they are doing that, ok my next question to her he might have given the consignment to one of the flat, let him come & identify that, but they doing that from past 3days, oh my god.. Really i am not able to understand how negligent delivery guy was. If it was an important document & the same thing would have happen then you can understand what will be my situation. Really bluedart has loosing its reputation, very bad service. Looking forward for a solution for the issue, within a time frame.

Kind regards,
Mr shomenath
H/o mrs madhusmita
[protected]@gmail.com