Blue Dart Express — Product not yet received

Address:

603002

Awb no: [protected].
Product: citi bank rewards items

I got message as product delivered but still, i didn't received the product.

Received message on 7/5/2016 like "your citibank reward item has been delivered at your address on 7/5/2016 through blue dart vide awb no:[protected]"

While tracking with awb number, it shows like it is delivered to address in maraimalai nagar but my address is mahindra city.

Why blue dart is not checking the address and number before delivering a product.?