Blue Dart Express — wrong delivery of consignment

Address:	Bangalore, Karnataka, 560071
Website:	www.bluedart.com

Hello,

This is anup shende from bangalore and i would like to raise a complaint against blue dart courier service for their negligence in delivery of consignment.

— first incident —
First incident took place when i had ordered a watch for my nephew from amazon.in and it was blue dart who was delivering it.

Tracking number for shipment was [protected]

This shipment was falsely marked as delivered when no one received it in actual. The matter of surprise is that delivery guy did not even took effort to call the number mentioned on package.

After so many followups, calls, emails it was finally delivered on 20th october 2017 which was 3 days late. It was birthday gift for my nephew and blue dart ruined it in best way possible.

— second incident —
Second incident took place today when i was supposed to receive my passport from bangalore vfs office and blue dart delivered it to wrong person.

This is way more serious than first incident as if consignment containing my passport would have lost then i had to go through hell lot of process to apply and get it back.

Also, someone could have used it for travel purpose as it was containing us visa on it.

At 8th december 2017 10.02 am, status of my shipment[protected] was marked as delivered but to my surprise i did not receive any such courier.
Upon calling customer care 4 times, i was told again and again that courier delivered to you only but in tracking details it was showing a person named mr. Bharul received it. I also checked with our security staff, receptionist but there was no one named bharul working with us.
Then i called customer care again to see if i can get contact number of mr bharus and i was lucky that they had that. Then, i called mr. Bharul and he said blue dart guys just dropped some packet and left without inquiring if he was the right person or not.
Now, it's almost evening i yet to receive my passport. I am totally clueless where my passport lies and blue dart customer care don't have any answer.

I would like to claim an amount of rs. 20, 00, 000 for this sheer negligence and mental stress and pain caused to me.

In case, if i do not receive my passport it will be a big loss (Rs. 20, 00, 000) to my company as i am supposed to travel by evening.

Looking forward for response.