Bluedart — misbehave of delivery agent - high priority

Address:	Purba Medinipur, West Bengal, 721625
Website:	www.bluedart.com

I mailed them like this:

Hi bluedart team,

#1.
Last month, i have placed an order through mi.com. The tracking id: [protected]. My address pin code: 721625. The delivery agent didn't contacted with me even 1 time also. On 15th oct, i got a mail that your product is out-for-delivery without agent's contact number.in the evening, they have updated that address not found where they already delivered products before that. And on 22nd oct, they again updated that i refused to take the product even i didn't receive any single call from bluedart. Without contacting with customer, they are updating miscellaneous status.
I have already attached the screenshot of the tracking details.

#2.
One return request i have raised through amazon. Amazon return request no:[protected]. The bluedart agent called me for pick up and told me to go his mentioned place and give the product to him. When i refused to go his mentioned place and told him that it's not bluedart's policies, he used many abuses words to me and told me that "keep your product with you, i won't take your product". Agent name : biplab das (As he mentioned me on call).
Still my product not picked up yet.

#3.
One more product is coming to the same pin code from amazon. Tracking id: [protected]. Will i get the product or this time also bluedart agent returned my product without deliver to me? Today i got massage that address not found like as usual.

May bluedart team will taking any quick actions regarding this kind of misbehaves or we have to take any other actions to give the proper reply for this kind of behaviors from the delivery agent?

I hope, i'll get a reply from you regarding this.

Thanks,
Deb