BookMyBai — Unethical and unprofessional conduct

Address:	560037
Website:	www.bookmybai.com

I registered with bookmy bai on 7th November for a live-in maid in Bangalore. I was assigned a relationship consultant called Poojitha. They sent me a maid (Vijaylakshmi) the same day and things were fine. On 18th November, the maid went off for 2 day holiday to finish some bank work.in her home town and after coming back started behaving extremely rudely and refused to do majority of the chores. On 25th morning, she refused to do some work after which I asked the relationship manager (Poojitha) to take her back. Due to demonetization, I did not have enough cash so requested the agency to pay her while I offered to transfer the money online. The maid created a huge ruckus in my house, called the police and yelled and screamed to get her money and had to be escorted out by buliding security (I had to borrow money from neighbours to pay her). I got a replacement the same day (Renuka) who did not know anything -not even Hindi and I don't speak Kannada. Absolutely incompetent. I kept her as one manager called Anil apologised and assured me that she is just a stop gap arrangement and that I would be given a proper replacement in a few days when the new lot of maids would arrive from Hubli. This maid however started wearing my stuff in my absence (earrings, shawls etc.). Again, I was very patient and asked Poojitha and Anil to take her back somewhere around 8th December. Also, she was just sent to my house the day she arrived from Hubli. No background or verification done. She told another maid that she didn't know anyone at Book my bai. What kind of professional service is that.I kept following up with the team and no one ever got back to me. they sent me one maid in between who came to my door and refused to work in a house with Dogs and left. Then they forced me to take a maid with a salary of 15k per month. I kept telling them that with the previous experience I've had with the maids provided, I would like to start at 12k per month and then if she works well then I will look at an increment. I don't think the contract binds me to take a maid at the asking price. I have the authority to negotiate and decide on a salary. Anyway, I have been sending reminders to the entire team and no one has the courtesy to respond. i have called, texted and whatsapped ANil and Poojitha. I have already paid you guys 17, 000 as commission. I would like to get a refund of my money and end this chapter. This has been my worst nightmare dealing with the folks at Book my Bai Bangalore.

Preeti Sharma