Bosch Home India — Poor and unprofessional service. Charged heavily for a wrong service.

Address:

Bangalore, Karnataka, 560077

Dear Sir,
I have given my Tata Manza Quadrajet car for service in BOSCH Authorized car service centre in Bangalore named Times Motors, K Narayanapura Main Road, Nr Rashtrotthana School, Hegde Nagar, Bangalore-77. I have given my vehicle first time here instead of Tata motor service center since I trusted the name BOSCH. But I got a very bad experience with these people.
Issue:-My car engine light was on, Speedometer was flickering and vehicle showed some missing in slow speed.
My experience with Bosch is as follows.
1. I explained the vehicle issue to a Bosch expert/Manager and the initial comment from him was “This is the least bothered vehicle in India and he doesn’t want to commit on this vehicle”. This is a very insulting and disappointing comment.
2. There was a careless test drive taken by one of the Bosch mechanic, who indeed scratched the vehicle with gate post. The manager did not have a courtesy to say a sorry.
3. There were lot of vague suggestions from them on clutch disk, turbo systems and fuel systems. In fact the clutch was new and replaced from Tata authorized centers very recently.

4. Manager suggested replacing the diesel filter first and checking if the issue resolves. If not replace the entire fuel pump. If the issue still persist, suggested to replace the turbo and clutch systems. Tata Manza is loaded with censor technologies and there were no related warnings for the components he pointed out. We suspected a wrong approach and said the same to him. He shouted at us and said. “You tell me the right approach then”.
5. Since there was a engine warning light on, we asked him the reason of that, indeed the real reason for going to their service centre. He suggested scanning the vehicle through the software.
6. He did not find the option listed for Tata Manza Quadrajet 1.3 Litre engine on the software and was trying with options like Indigo TDI engine, Fiat Linea Multijet, Vista 1.2 Litres.
7. Then he repeated the same comment that this is the least bothered vehicle in India and he doesn’t want to commit on any Tata cars. We recommended them to mention the same on the Bosch service centre board placed outside his service center that they don’t want to allow Tata cars coming in.
8. There was a speed censor error which came up through scanning result when he tried with various car engine options. We were not sure if the software has given a proper output and the warnings related to engine light, as the software itself did not have the option for Manza. He asked us to pay rupees 1200 for the scanning.
9. We refused to pay the bill as we were no happy with the output with different engine options on software. But he forcefully made us to pay the bill. Scanned copy of the same is attached.
10. The very unprofessional experience and I am requesting an action against this as this is ruining the entire Bosch good will.