[Resolved] Bosch Home India — refrigerator/I am complaining about worst service experience | |||
I have raised a complaint for refrigerator cooling issue with complaint i'd _ [protected], [protected], [protected], [protected]. I received these all complaint no's since from last 1 month. Technician coming to check don't know about refrigerator as he was calling someone to know how to check and made statement saying they normally visit complaint for lg & samsung and are not aware of it. After few days same technician visited and replaced the fan wrong which he corrected on next visit again after few days. To check the fan he requires magnet which he asked us to provide and than he was not aware also how to use that on provided sensor lights which he again made a call and someone from other end was explaining the technician. Fan blades were replaced in wrong direction instead of throwing air in it was going out. Conclusion is after almost one month refrigerator is not repaired and it is still in warranty. I was provided with mobile no of monal sharma & vivek from customer care stating i should talk with them to get my complaint resolved which also i have done from last 20 days still poor response and same technician. If this is only the way bosch does with there customer than i m sorry i should put the same on social media and to all my friends and family circle explaining the way of service experience i got from a big brand. Was this information helpful? | |||
Nov 17, 2018 Complaint marked as Resolved Bosch Home India customer support has been notified about the posted complaint. Verified Support Oct 15, 2018 Bosch Home India Customer Care's response Dear Gouravgulati, We regret the inconvenience caused. We have escalated your complaint. Our customer service team will contact you shortly. Regards, Bosch Home Appliances Team | |||
2 Comments | |||
Comments
Sir, I have ordered bosch top load washing machine from Amazon online shopping. I received washing machine on[protected] but no person came to install neither from Amazon nor Bosch. Please resolve this problem as soon as possible. My wife is suffering from washing cloths Manually since she gone through bad medical condition.
Regards
B Satish
Regards
B Satish
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+91 22 6751 8000
Arena House, 2nd Floor Main Building, Plot No.103, Road No.12, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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Type/e.no..WOE704WOIN
Service is not satisfied bcoz service person is not coming at a time and saying Is silly reason S