[Resolved]  ACT Fibernet — Useless Technicians and Customer Care agents!!!

Hello,

We apologize for the issue you are facing. Thanks for sharing your customer ID other details with us. We will surely look into the matter and we will forward our request to the concerned department. Our team will get in touch with you ASAP. We will make sure that the problem will get resolved at the earliest.

Regards,
Beam Fiber

Hello Shiva Kumar,

The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on[protected] or write to us at [protected]@beamtele.com if you have any queries. Thank you for your cooperation.

Warm Regards,
Beam Fiber

Dear Beam Team

I have applied for new connection on 6th June, 2014 and immediately your technical team has arrived at my house to collect the payment of Rs.1672/- and assured me the connection in 48 hrs and has given me the receipt with A/c. no.733936. They have installed the cable also the next day., ie. on 7th June. Thats the end of your service. From that day on wards i am keep on calling to the customer care every day min. 3 to 4 days to enquire about my connection. The same story follows that they will rectify the problem in 24 hrs and give the connection. I have fed up with your service and requested for cancellation of the new connection on 16th June, so that i can apply for internetservice from other operators. Still there is no response. I am just fed up and there are no other numbers to contact the higher ups. When ever I call the customer care, they issue a ticket no.s. 12603280, 12638167, and these nos are keep on issuing on SMS.

If you cannot handle the service, please refund my money, and let me take connection from other operators.

This is for your immediate action

Regards

Martin

BEAM SERVICE IS VERY VERY BAD.Beam Customer care and bean services is very very bad. Each time one makes a call to customer care, the customer care attends the call after 3 to 5 mins and then takes the complaint and if one wants to speak to the supervisor we have to wait for another 5 mins and then the executive may depending on the reply from the supervisor may will either transfer the call or convey that the supervisor will call you within 2 hrs which will never happen.

And each time we call the customer care it takes 10 mins to finish the call and ticket no is generated and promise to rectify the problem within 24 hrs which is not done. You call again in continuation of your compaint the same 10 mins, and new ticket no action.

This connection i have taken just 10 days back by paying Rs.3800/- for six months and requested the useless beam telecom to return the money. Beware of paying these guys in advance and get no service

Sample of the mails received are as follows:
mail dated 2/7/2014 @8.AM
This is an automatic email confirmation to inform you that your ticket number 12903418 has been registered.
Account Number is 738313
Userid is [protected]@hotmail.com

Ticket details for your reference
Ticket No:12903418
Ticket Description: network cable unplugged
Ticket Priority: Higher
Ticket Status: Pending

For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply to [protected]@beamtele.com (always mention the ticket no: or account no for reference)

Regards
Beam Telecom
Dear Subscriber,
Mail dt 3rd Jul 14 @8.45 AM
We have received a Repeat Call on the existing ticket.
Ticket No : 12903418
Ticket Category :COMP
Sub Category : PR103
Ticket Date :[protected]:00:00
We will expedite resolution

Regards,
Beam Telecom.
Mail dt.3/07/2014 @ 1.46PM

Dear Subscriber,

We have received a Repeat Call on the existing ticket.
Ticket No : 12903418
Ticket Category :COMP
Sub Category : PR103
Ticket Date :[protected]:00:00
We will expedite resolution

Regards,
Beam Telecom.
.
Regards
Vittall Raj

useless beam cable.

I dont know from where i should start complaining about beam telecom, its a useless, baseless, the are dam care of customers, they are not capable to address or rectify the issue they are just transfer the issue from one person to other, i raised a complain on 6th of September 2014 for router issue, after 3 days one technician came and said that he will take the existing router to check the issue and will return back by evening but he never came back, then again called to the world worst customer care and they firstly closed the existing ticket and raised the fresh one. This was continued for one week and nothing was done from there end, then i had to personally visit to the Madinaguda branch and i had met one of the senior employee who was supposed to be known this issue but again the same story and again i was promised that this issue will be resolved very soon, as per beam telecom very soon means there wish, it took again 1 week they replaced one router and this new router was worst from the previous one, if i have to access then i need to be within 2 meter of the distance from the beam telecom router.

Now the funniest part is again i have raised the complain for unable to connect to the Laptop using wifi on last Sunday i.e 28th(see below) and i was promised that this issue will be taken care on very high priority (dono what they ment by very high priority) but till now i have not received any call from them.

Dear SANDEEPKUMAR,

This is an automatic email confirmation to inform you that your ticket number 14102705 has been registered.
Account Number is 726498
Userid is [protected]@gmail.com

Ticket details for your reference
Ticket No:14102705
Ticket Description: Router Configuration
Ticket Priority: Higher
Ticket Status: Pending

For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply to [protected]@beamtele.com (always mention the ticket no: or account no for reference)

Regards,
Beam Telecom

If you cannot handle the service, please refund my money, and let me take connection from other operators.

This is for your immediate action

Sandeep

changing my account registered mobile number

i want to change my existing mobile number of my account. i tried in the my accounts page, but its not changing