[Resolved]  Airtel 2mbps Unlimited Broadband — Unfair application of Airtel FUP

Address:

Bangalore, Karnataka

Hi,
I want to complaint against sudden application of FUP of 10 GB after 1.5 year of plan. I am an airtel customer from around 2.5 years.

My original plan was 512 kbps which was upgraded to 1 Mbps around 2 years back when they were performing speed upgrade. Also sometime then i got an offer to pay 100 Rs more and double speed only for existing subscribers. I opted for it and got 2 Mbps speed. When i opted here i was specifically told that there was no limit on downloads.

Everything was working fine no problems and i didn't have any FUP for around 1.5 years until recently in march 2013. Suddenly i received a message that you have used 80% of FUP and when i checked in my account it showed 10 GB Limit. I called Customer Care and asked what plan i am on they told i am on something called Delta Migration Plan and i had limit of 10 GB and after 10GB speed will drop to 256 Kbps.

Now i told them that it was not possible because i am using same plan from around 1.5 years and my usages would have almost always more than 10 GB and that you can check my records. They said that we don't maintain older records for unlimited plans and there is nothing that they can do about my FUP.

I couldn't work in 256 kbps and have migrated to higher 4 Mbps plan as a temporary alternative. At such speeds this FUP is crossed fairly quickly and even by paying so much amount you don't get proper broadband experience. Hence i will be moving soon to some other alternative ISP maybe ACT or Reliance etc.

But the point to be noted here is not much about FUP but more about how they can anytime come and change your plan without any prior information or notice. When i opted for plan it was full unlimited or very high FUP that i never reached. How can same plan have different FUP suddenly. Also it was not the case that i was informed that my plan expired and i will be moved to a new plan , neither when i took it this plan i was told that i will have an expiry date. This is no way to treat old existing customers which have been with you from 3 odd years.

As i went through consumer forum i found that i was not alone there are others who have been suddenly slapped with these new FUP's, some of them with airtel from 7 years. Although airtel have given very good service but now this incident has arisen the need for better alternatives and move on from alternative to an ISP who doesn't play such tricks to sell their higher rate plans and have courtesy to stick to their plan what they offered at some time.

To verify that above mentioned details are correct you can check details of land line number [protected].