[Resolved]  Airtel - Fiber To Home — Not Working

Address:

Bangalore, Karnataka

Hi,

After two frustrating days with Airtel - Fiber To Home (FTTH) connection I have decided to raise a complaint against airtel.

First and foremost airtel customer service people dont know the difference between broadband and FTTH connection. From 3rd December 2012 night 8.45 PM onwards my internet connection was not working. On 4th Morning I raised a complaint to airtel cc people and they said it will be resolved by 1.30 PM the same day and I also go the message from them with complaint no: 25552882. No body visited by home till 6 PM on that day, so I decided to call them once again but they said it will be resolved only by 5th Dec by 5 PM. I agreed and the next day I waited till 5PM but there was no call from anyone from airtel nor they visited my home. I called them back by 7 PM to check what had happened and they said the it will be resolved by 6th Dec 8 PM.

Nobody from airtel is able to tell me what is the exact issue and why they are taking so much time to resolve it. Everytime I speak to them they say that "SOME technical" is there and they are not sure. What does it mean by SOME ? And eveytime they will ask me whether my landline phone is working or not.

This is to inform everybody from Airtel customer care that FTTH connection doesnt have a landline phone. Please atleast educate them properly before giving connection to public people. Dont only look for looting money from us.

When I asked them will be give any discount for these days that I am not getting connection...They said Sorry Sir we cant help you.

God only knows how many more days they will take to resolve this issue..

Airtel Please understand customer problem and try to help them out. Money is not the only motto. Please provide proper service. I wouldn't recommend this FTTH connection to anyone in my apartment. POOR customer service. POOR internet connection. I took this connection because I was fed up with Tikona which was worst and now airtel is pathetic.

If you think that you can solve this issue ...this is my airtel number : [protected]_KK

Regards,
Saravanan
[protected]