[Resolved]  Tata Communications Wimax — Refund (of security +extra payment) on Termination of connection

Address:

Ghaziabad, Uttar Pradesh

Dear Sir/Ma'am,

I have wrote several mails to tata communication regarding refund. The refund includes security amount (related to terminated connection) and extra bill payment which was done on 25th May 2012, actually
"I made a payment through online banking mode on 23rd May, 2012 (order ID: 4793668), it was unsuccessful as payment process was incomplete.
Then I made another payment through IVR (order id 4794438), which was successful.
But on 25th may, 2012 payment for order id 4793668 was completed, which was done through online banking mode.
So two payment are done for same amount of bill (Rs. 1236).

I would request you to Please refund the payment of order No. 4794438 (IVR mode).

And its already more than 120 days, which according to TRAI(Telecom Regulatory Authority of India) regulation is 60 days more than the 60 days limit. And as your company has surpassed the limit of 60 days, interest of 10% (as per TRAI ) also gets applicable on amount.
Please find the trailing mails written to the [protected]@tatacommunications.com .
I hope some action will be taken.

My connection details:
userid: [protected]@vsnl.net
contactno.: [protected]
emailid: nirmals.[protected]@gmail.com




Following are the trailing mails to tata communications email address
[protected][protected][protected][protected]


-----Original Message-----
From: Nirmal Singh (nirmals.[protected]@gmail.com)
Date: Wednesday, July 18, 2012 06:23 PM
To: Customer Service ([protected]@tatacommunications.com)
Subject: Re: Re: Refund on Hold due to Name Verfication

Dear Sir/Mam,

This is to inform you, that its already more than 60 days, since the discontinuation of broadband services, and the refund process is not yet complete, or even there is no such response from your side (phone call regarding refund process).
Beside this I had few queries, please I want answer to all the points..
1. Why the amount (related to extra payment for the bill, which I had raised several times in trailing mails) is not yet refunded to my accounts? This amount is not related to security amount which has to be refunded. (please check trailing mails for the details)
2. When will be the security amount refunding process will start? Its already more than 60 days, and your company had already crossed the limit of 60 days(as per your company)

I would appreciate if proper answer are given to my questions either by email or by phone call.
My registered phone no is. [protected] (in some trailing mail i got an information that, your executive tried call on some other unknown no. which is not registered to my account)

Nirmal Singh
[protected]
account details:
user ID: [protected]@vsnl.net
Location: Ghaziabad
Reg. PhoneNo. [protected],[protected]"



On Tue, Jul 3, 2012 at 1:06 PM, Nirmal Singh <nirmals.[protected]@gmail.com> wrote:

Dear Sir/Ma'am,

This is regarding the extra payment of the bill amount, which i had already informed to you.
Yesterday i got a call from your side, the executive told me that the amount which is related to an extra payment is already refunded to my bank account from which payment was made. But as i checked my bank account statement, i didn't found any deposit, equal to the bill amount (Rs. 1236 /-, or near around) in last two month history. And also on the date, which was confirmed by your executive as the refund date, i didn't found any transaction (in the account statement of last two month).
If any such transaction is done, then can i know the transaction ID and the account information to which refund was done?
If it is not done, then why wrong information is being conveyed to me?

Following is the snap of mail which i had already send to [protected]@tatacommunications.com on 25th May 2012...
"I made a payment through online banking mode on 23rd May, 2012 (order ID: 4793668), it was unsuccessful as payment process was incomplete.
Then I made another payment through IVR (order id 4794438), which was successful.
But today payment for order id 4793668 was completed, which was done through online banking mode.
So two payment are done for same amount of bill (Rs. 1236).

I would request you to Please refund the payment of order No. 4794438 (IVR mode).
Please note that my account is already in process of termination, so I don't want it to be adjusted to my next billing cycle, which is not possible.


Following are the my account details:
user ID: [protected]@vsnl.net
Location: Ghaziabad
Reg. PhoneNo. [protected],[protected]"


Thanks & Regards
Nirmal Singh
[protected]



On Tue, Jul 3, 2012 at 12:38 PM, Customer Service <[protected]@tatacommunications.com> wrote:

Dear Mr. Singh,

Thank you for writing into Tata communications.

We understand your concern and do regret the inconvenience caused to you.

With reference to your concern regarding termination refund. As per update received form our team, we would like to inform you that we have raised a request on your behalf regarding your termination refund concern. Your concern has been notified and our team will get back to you at the earliest to address the same.

Your complaint number is: 14648760.

Please do mention this request number in all your future correspondences with us, on this subject.

Assuring you of our best services at all times.

For any further assistance, please feel free to contact our customer service in your city, or write to us on [protected]@tatacommunications.com.

Warm Regards,


Pranali B.
Customer Service Team - SME
Tata Communications Ltd.

-----Original Message-----
From: Nirmal Singh (nirmals.[protected]@gmail.com)
Date: Thursday, June 28, 2012 10:42 AM
To: Customer Service ([protected]@tatacommunications.com)
Subject: Re: Refund on Hold due to Name Verfication

Dear Sir/Ma'am,

. [protected] is not my registered number.
Following is the details as per your requirement..

Registered Name (On whose name the account is registered): Nirmal Singh

Registered contact number: [protected]

Registered alternate Mail ID : nirmals.[protected]@gmail.com

Kindly confirm the name for verification. Nirmal Singh



Regards,
Nirmal Singh
[protected]
userid: [protected]@vsnl.net


On Wed, Jun 27, 2012 at 4:32 PM, Customer Service <[protected]@tatacommunications.com> wrote:

Dear Mr.Singh,

Greetings from TATA Communications.

We had tried to contact you on [protected] on[protected] regarding your request, however we could not successfully reach you.

As we will need to authenticate the account to carry out the request, we request you to contact to our Customer Service in your city or share a time by email, when we could contact you for the same.

We also request you to provide the below details for verification reasons.

Registered Name (On whose name the account is registered):

Registered contact number:

Registered alternate Mail ID :

Kindly confirm the name for verification.


For any further assistance, please feel free to contact our customer service in your city, or write to us on [protected]@tatacommunications.com.
Warm Regards,

Aditya C,
Customer Service Team - SME
Tata Communications Ltd.

-----Original Message-----
From: Nirmal Singh (nirmals.[protected]@gmail.com)
Date: Wednesday, June 27, 2012 09:52 AM
To: Customer Service ([protected]@tatacommunications.com)
Subject: Refund on Hold due to Name Verfication

Dear Sir/Ma'am,

This is to informe you that, today I got a call from your side(tata broadband customer care), regarding the issue of refund on hold.
But the call process was incomplete, and no such name verfication process was not done. Please look in to this matter.
My connection details:
userid: [protected]@vsnl.net
contactno.: [protected]

And also, executive from your side, blamed me, that i have not done Name verification (an unknown process to me), that's why my payment is on hold.
His word were, "You have not done the Name Verification from your side, If you want your payment than please do the name verification".

I have called several times to tata broadband customer care, and wrote several emails to [protected]@tatacommunications.com, regarding connection termination, but i have never heard or recived any information from your side regarding name verification process.
You cant' blame your customer for not following the process, without informing (verbally or in writing) about the process.
I hope this will not repeated in near future from your side.

Regards,
Nirmal Singh
[protected]